If you’re unhappy with our product for any reason, please feel free to initiate a return via our returns center. We offer a 30-day money-back on our products. 

To initiate a return, please do so at our address.

If you have any questions, please feel free to reach out to us via email

We offer a 60-day guarantee on all products purchased during the holidays between November 1st and December 31st. If you’re not satisfied with a product for any reason, please feel free to initiate a return at our center.

If you have purchased a bundled product from us, please contact us through email so that we may handle any problems or concerns you may have.

Please check details about our return policy.

Please reach out to us via email and we ensure that we will get you your products ASAP.

All of our products are individually packaged by hand and will typically ship within 24 to 72 hours. Kindly note that orders placed on last working day i.e Friday after 1 P.M. PST will be processed the following Monday.

If it never arrives, please reach out to us via email. We ensure that we will get you your products ASAP.

You may update your shipping destination by going to your Account Details page. To make changes, click the edit button. Please remember to save the changes after you've finished.

If you have a subscription, you can also modify the address here or use the Subscription Management page to set your default delivery address.

To all 50 states in the United Stated States of America. 

Our recommended pregnancy products are free of chemicals that may negatively affect the unborn child; however we highly recommend consulting with your doctor before using any product on your skin during pregnancy.

We recommend asking your doctor or practitioner for their advice regarding the topical application of essential oils breast feeding or during pregnancy. Please check the complete ingredient lists on our website.

Currently, we do not have a bottle recycling program. We thoroughly researched it and found that the amount of water used to properly clean and sanitize the bottles combined with the need for additional shipping leaves a larger carbon footprint than at-home recycling. However, the world is constantly evolving, and if we find a more environmentally friendly option for products we will keep our customers updated.

Every ingredient in our bottles is USDA-Organic certified. We are committed to only using healthy and secure ingredients of the highest quality.

Many factors go into consideration for our ingredients, including being sustainably farmed, devoid of hazardous preservatives, and and free of any contamination in the production and distribution process.

Every single product we use is independently certified by the WFCF to provide total confidence in the quality and safety of our ingredients, meaning it won’t have a negative impact on you or the environment. 

Our ingredient criteria measures more than just certification. Please consult our specific product pages and packaging for further information.

Various elements in nature can impact the colour, consistency and fragrance of plant-based ingredients from harvest to harvest. These variances are a sign of Mother Nature at work and further guarantee our 100% organic promise. 

Yes, we are 100% cruelty-free. We do not test on animals and awaiting certification.

We source our ingredients from the purest source. Whatever country has the best quality product, we get the ingredients straight from there and bring them on your skin.

Our products are USDA Certified Organic by WFCF. The items are certified organic by looking for the USDA Organic symbol located on the product page.

Organic Rosehip seed oil 

Organic Frankincense oil 

Organic Sunflower Oil 

Organic Lavender oil

Organic Fractioned Coconut oil

Organic Vitamin E Acetate

Organic Geranuim Oil

Skin can vary from oily to dry depending on a number of environmental and genetic factors.

Apply 2-10 drops of Anti-Ageing serum to a clean, dry face after assessing how much nourishment your skin need.

We suggest using your fingertips to gently press and massage serum into the face, neck and chest. 

We accept debit, credit cards and PayPal. At this time, we are unfortunately unable to accept prepaid gift cards, checks, or money orders.

Unfortunately promo codes and discounts cannot be combined.

Yes, stored payments may easily be updated or removed from your Account Details page. To delete or add a new payment, go to "Account Details" > "Edit."

If you are unable to remember your password, you can click on the “Forgot?” click on the Tab on the login screen. And an email will be sent to you to reset your password. If this doesn’t work, you can email us and we will reset it for you.

You can view your purchase history on your Empress Naturals Account page. This section can be found when you click on your name in the top left corner of the website. If you need more information about a recent order, reach out to us via email

Our system is designed to handle orders rapidly so that our clients receive their orders as soon as possible. As a result, changing a confirmed order is currently not possible.

If you wish to cancel a purchase, please send an email to our crew as soon as possible, and we will do all that we can to cancel the order or, assist you in obtaining a refund on any items you wish to return.