Frequently Asked Questions (FAQ)

What is your return policy?

If you’re unhappy with our product for any reason, please feel free to initiate a return via our returns center. We offer a 30-day money-back on our products. 

How do I start a return?

To initiate a return, please do so at our address.

If you have any questions, please feel free to reach out to us at

Have a return from our True Test promotion? Proceed via our returns center.

If you've ordered a bundled product, please reach out to us at and we can help address any questions or concerns. 

About our return policy, please check our terms of service for additional details.

Is your return policy different during the holidays?

We offer a 60-day guarantee on all products purchased during the holidays between November 1st and December 31st. If you’re not satisfied with a product for any reason, please feel free to initiate a return at our center.

If you've ordered a bundled product, please reach out to us at and we can help address any questions or concerns. 

Please check details about our return policy.

What should I do if my package was lost in transit or stolen?

Please reach out to us at We ensure that we will get you your products ASAP.

When will my order ship?

All of our products are individually packaged by hand and will typically ship within 24 to 72 hours. Kindly note that orders placed on last working day i.e Friday after 1 P.M. PST will be processed the following Monday.

Tracking shows delivered, however order has not arrived. What can I do?

If it never arrives, please reach out tous at We ensure that we will get you your products ASAP.

How can I change my shipping address?

You can change your shipping addresses on file by visiting the Account Details page. Select the edit button to make changes. Please remember to hit save once you’re done.

If you have a subscription, you can also edit addresses here or select your default shipping address from the Subscription Management page.

Where do you ship?

To all 50 states in the United Stated States of America. 

What products are recommend for use during pregnancy?

Our recommended pregnancy products are free of chemicals that may negatively affect the unborn child; however we highly recommend consulting with your doctor before using any product on your skin during pregnancy.

Are the blends safe to use while breast feeding and during pregnancy?

We recommend asking your doctor or practitioner for their advice regarding the topical application of essential oils breast feeding or during pregnancy. Please check the complete ingredient lists on our website.

Does Empress Naturals have a recycling program?

Currently, we do not have a bottle recycling program. We thoroughly researched it and found that the amount of water used to properly clean and sanitize the bottles combined with the need for additional shipping leaves a larger carbon footprint than at-home recycling. However, the world is constantly evolving, and if we find a more environmentally friendly option for products we will keep our customers updated.

Are your products organic?

Every Ingredients in our Bottle is USDA-Organic certified. We are committed to only using safe, high-quality ingredients. Many factors go into consideration for our ingredients, including being sustainably farmed, free of harmful preservatives, and without potential contamination in the supply chain.

As well, to offer complete assurance in the quality and safety of our ingredients, every single ingredient we use is independently certified by WFCF, meaning it won’t cause harm to humans or the environment. Our ingredient standards go beyond organic certification in many ways. Please refer to individual product pages and packaging to learn more. 

Why does my new bottle of Anti-Ageing Serum have different colour or scent than my previous one?

Various elements in nature can impact the colour, consistency and fragrance of plant-based ingredients from harvest to harvest. These variances are a sign of Mother Nature at work and further guarantee our 100% organic promise. 

Are your products cruelty-free?

Yes, we are 100% cruelty-free. We do not test on animals and awaiting certification.

Where are the ingredients from?

We source our ingredients from the purest source. Whatever country has the best quality product, we get the ingredients straight from there and bring them on your skin.

Are your products certified organic?

Our products are USDA Certified Organic by WFCF. The items are certified organic by looking for the USDA Organic symbol located on the product page.

List of certified organic Ingredients?

Organic Rosehip seed oil 

Organic Frankincense oil 

Organic Sunflower Oil 

Organic Lavender oil

Organic Fractioned Coconut oil

Organic Vitamin E Acetate

Organic Geranuim Oil

How do I apply Empress Naturals Anti-Ageing serum?

Skin can vary from oily to dry depending on a number of environmental and genetic factors. Upon determining how much hydration your skin needs, apply 2-10 drops of Anti-Ageing serum to a clean, dry face. We suggest using your fingertips to gently press and massage serum into the face, neck and chest. 

At what point in my routine should I use Empress Naturals Anti-Ageing Serum?

After cleansing and toner, apply Empress Naturals Anti-Ageing Serum. For better results overnight, you can apply the Luxe Night Elixir. 

What forms of payment do you accept?

We accept debit, credit cards and PayPal. At this time, we are unfortunately unable to accept prepaid gift cards, checks, or money orders.

Can I combine promotion codes or discounts?

Unfortunately promo codes and discounts cannot be combined.

Can I update or remove saved payment information?

Yes, you can easily update or remove saved payments from your Account Details page. Go to “Account Details” > “Edit” to remove or add a new payment.

I'm having trouble logging into my account. What do I do?

If you are unable to remember your password, you can click on the “Forgot?” click on the Tab on the login screen. And an email will be sent to you to reset your password. If this doesn’t work, you can email and we will reset it for you.

How can I review my order history?

You can view your purchase history on your Empress Naturals Account page. This section can be found when you click on your name in the top left corner of the website. If you need more information about a recent order, reach out to us at

Can I change or cancel my order?

Our system is set up to process quickly so that our customers get their products as soon as possible. Because of this, editing an already placed order is not possible at this time. If you would like to cancel an order, please send our team a message immediately at and we will do our best to either cancel the order or if it is too late to cancel, help you get a refund on any products you wish to return.

Have some questions?

Get in touch, we'd love to hear from you.